Privacy Policy

Last updated: February 25, 2026

Biznmotion LLC ("we," "our," or "us") respects your privacy. This Privacy Policy describes how we collect, use, and share information when you visit our website at biznmotion.com, use our reputation management platform, or interact with our services including SMS and email communications.

1. Information We Collect

We may collect the following types of information:

• Contact information you provide, such as your name, email address, phone number, and company name when you reach out to us or sign up for our services.
• Customer data provided by our business clients, including end-customer names, phone numbers, and email addresses for the purpose of sending review requests and managing reputation on behalf of our clients.
• Review and feedback data including star ratings, written reviews, and responses submitted through our review management platform.
• Google Business Profile data accessed via the Google Business Profile API, including business listing information, customer reviews, and review responses, used to monitor and manage our clients' online reputation.
• Usage data collected automatically, including IP address, browser type, pages visited, and time spent on our site.
• Cookies and similar technologies to improve your browsing experience and analyze site traffic.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide our services
• Send SMS and email review requests on behalf of our business clients to their customers
• Monitor and manage Google Business Profile reviews for our clients
• Draft AI-powered review responses for client approval
• Provide reputation management dashboards and reporting to our clients
• Improve our website and service offerings
• Send relevant communications about our services (with your consent)
• Analyze website usage to improve user experience
• Comply with legal obligations

3. SMS and Text Messaging

Our reputation management service sends SMS text messages to end customers of our business clients. Important information about our SMS practices:

• Consent: SMS messages are only sent to individuals who have provided prior express written consent to receive messages from the applicable business. Consent is collected at the point of service by our business clients.
• Message frequency: Customers typically receive 1–3 messages per service interaction (initial review request, follow-up reminder, and optional thank-you).
• Opt-out: Recipients may opt out at any time by replying STOP to any message. Once opted out, no further messages will be sent.
• Help: Recipients may reply HELP for assistance or contact us at [email protected].
• Message and data rates: Standard message and data rates may apply depending on your mobile carrier and plan.
• TCPA compliance: We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations regarding text messaging.
• Carrier information: SMS messages are sent via Twilio, a third-party communications platform. Twilio's privacy policy is available at twilio.com/legal/privacy.

4. Google Business Profile Data

We access Google Business Profile data through the Google Business Profile API to provide our reputation management services. This includes:

• Reading and monitoring customer reviews on Google
• Posting review responses on behalf of our clients (with client approval)
• Accessing business listing information for display in our client dashboard

Google Business Profile data is accessed only with explicit authorization from the business owner via OAuth 2.0. We do not sell, share, or use Google Business Profile data for any purpose other than providing our reputation management services to the authorized business. Our use of Google Business Profile data complies with the Google API Services User Data Policy.

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business, including:
  • Twilio (SMS messaging and phone number provisioning)
  • Mailgun (email delivery)
  • Supabase (database hosting)
  • Cloudflare (website hosting and security)
  • Google (Business Profile API for review management)
  • TikTok (Content Posting API for video publishing)
  • Anthropic / OpenAI (AI-powered review response drafting)
• Business clients who use our platform receive access to data related to their own customers and reviews only.
• Legal authorities when required by law or to protect our rights
• Business transfers in connection with a merger, acquisition, or sale of assets

6. Subsidiary Brands & E-Commerce Operations

Biznmotion LLC is the parent company operating several brands and online properties, including Pet Pic Portraits (petpicportraits.com). Through these brands, we sell products on third-party marketplace platforms including TikTok Shop and Etsy, and fulfill orders through print-on-demand partners including Printify, Printful, Gelato, and Gooten.

When customers purchase from our brands on these platforms, we may access and process order data (name, shipping address, order details) provided by the platform solely for the purpose of fulfilling orders. We do not store marketplace customer data beyond what is necessary to complete the transaction. All data is accessed and processed within the United States.

Each platform and fulfillment partner maintains its own privacy policy governing their handling of customer data.

7. TikTok API Integration

Biznmotion LLC operates a social media management platform ("Biznmo") that integrates with TikTok's APIs to publish content on behalf of our managed brands. This section describes how we handle data obtained through TikTok's platform.

What We Access

When a TikTok account owner authorizes our application via TikTok Login Kit (OAuth 2.0), we access the following:

• Basic profile information — display name, profile picture, and open_id (via user.info.basic scope)
• Video publishing — the ability to upload and publish video content to the authorized TikTok account (via video.upload and video.publish scopes)

We do not access private messages, follower lists, analytics, or any data beyond the scopes listed above.

How We Use TikTok Data

• Store your TikTok display name and open_id to identify the connected account in our dashboard
• Store OAuth access tokens and refresh tokens securely in our encrypted database to maintain the connection
• Publish video content that you or your authorized team members create and approve through our platform

Data Storage & Security

TikTok OAuth tokens are stored in our Supabase database with row-level security. Tokens are only accessible to authenticated Biznmotion team members associated with the brand account. We do not share TikTok data with any third parties.

Data Retention & Deletion

We retain TikTok account connection data for as long as the account remains connected. You can disconnect your TikTok account at any time by:

• Removing the connection from your Biznmo dashboard
• Revoking access from TikTok's Settings → Security → Manage App Permissions
• Contacting us at [email protected] to request data deletion

Upon disconnection or deletion request, we delete all stored TikTok tokens and profile data within 30 days.

Children's Privacy (TikTok)

Our TikTok integration is used exclusively for business brand accounts. We do not knowingly collect data from children under 13 through our TikTok integration.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL), secure database access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Customer contact data used for SMS review requests is retained for the duration of our service agreement with the applicable business client. Upon termination of services, client data is deleted within 90 days unless retention is required by law.

10. Third-Party Links

Our website and messages may contain links to third-party sites, including Google review pages. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Opt out of SMS or email communications at any time
• Request a copy of your data in a portable format
• Withdraw consent for data processing

To exercise these rights, contact us at [email protected].

12. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Material changes will be communicated to affected parties via email when applicable.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Biznmotion LLC
100 S Ashley Dr, Ste 600
Tampa, FL 33602
[email protected]
(888) 697-6457