Every HVAC call watched, reviewed, and improved.
The agent answers — and every call is reviewed. We catch the bad calls before you have to. That’s the difference between AI as a tool and AI as a teammate.
From answered call to reviewed call, nothing slipping through.
Most AI receptionist tools set the bot loose and hope. We don’t. Here’s what happens to every HVAC call your agent picks up.
Call answered
Agent picks up on the first ring. Recording starts. Caller hears the disclosure required in your state.
Auto-quality check
Live transcription, intent classifier, and confidence scoring. Low‑confidence turns auto‑flag for review.
SMS confirmation sent
Caller gets booking confirmation. Manager gets SMS for any emergency or flagged outcome.
Review & patch
Flagged calls get reviewed, root-caused, and the agent’s script gets patched — you don’t debug it.
What we do with the recordings.
Data handling
- Encrypted at rest (AES‑256) & in transit (TLS 1.3) Recordings stored in US‑East with daily backups in a separate region.
- PII auto‑redacted from transcripts Credit card numbers, SSNs, and DOBs masked before transcripts hit your dashboard.
- Configurable retention: 30 / 90 / 365 days Default 90 days. Hard delete is one‑click and verifiable.
- No training on your call data Your transcripts never enter a third‑party model’s training set. Tuning happens on your account only.
- One‑click data export Pull every call, transcript, and metadata from your account at any time.
TCPA-compliant recording
Caller disclosure on every call, per‑state opt‑out language, do‑not‑call list honored.
SOC 2 — in progress
Working toward Type I. Happy to share current control documentation under NDA.
BAA on request
If your HVAC business handles PHI on calls (rare but possible), reach out and we’ll work through it.
Try it on your line.
Book a setup call. We build, we monitor, we patch. If it doesn’t book real jobs, you don’t pay a dollar.