AI assistant: how we handle your data

Plain-language summary. Last updated September 26, 2026.

Biznmotion LLC runs the AI assistant you were talking to, on behalf of the business whose website you were on.

The notice you agreed to

Before your first message, the assistant showed you this and would not let you type until you accepted it. Reproduced here word for word, because you should be able to check:

You're chatting with an AI assistant. This conversation is recorded and transcribed, and a third-party AI provider (Anthropic) processes your messages to generate replies. A person at Biznmotion, or at [business name], may read this conversation, for example to follow up with you, improve the assistant, investigate a problem, or when required by law. Biznmotion doesn't sell your conversation data or use it to train AI models.

Where you see [business name], the notice you saw named the business the chat was for. If we didn’t have that name on file, it said “the business you are contacting” instead.

If you were trying a demo that Biznmotion built for a business, the notice said this instead, because a demo is ours and the business hasn’t signed up:

You're chatting with a demo AI assistant that Biznmotion built for [business name]. Biznmotion LLC runs this demo, not [business name]. This conversation is recorded and transcribed, and a third-party AI provider (Anthropic) processes your messages to generate replies. A person at Biznmotion, or the person who asked Biznmotion for this demo (who may not work at [business name]), may read this conversation, for example to follow up with you, improve the assistant, investigate a problem, or when required by law. Biznmotion doesn't sell your conversation data or use it to train AI models.

A record of that acceptance is kept, including the exact wording you were shown, with the business’s name in it, and a fingerprint of that wording, so what you were shown stays checkable even after we reword it. Earlier wording is listed at the end of this page. The rest of this page explains each part in more detail.

You’re talking to an AI

The chat assistant is an AI, not a human. Its replies are generated automatically and may be inaccurate or incomplete. It does not provide professional (medical, legal, or financial) advice, and nothing it says is a binding commitment.

The conversation is recorded and transcribed

Not just “stored”. Recorded and transcribed. Every message you send and every reply you get is written down and kept. If you spoke to an AI phone assistant rather than typing, what you said was transcribed into text that we keep, and you were told the call was recorded before the assistant spoke. See below for what happens to the audio itself.

We use third-party AI providers

To generate replies, your messages are sent to third-party AI providers. Today, website chat replies come from Anthropic's Claude model, and phone calls are carried by Twilio and answered by OpenAI's real-time voice model, which also writes the transcript. This service is built on those providers; it is not a private, closed model we run entirely in-house. While these providers publish their own data policies, we cannot audit, control, or guarantee how they handle data on their systems.

Your conversation is not used to train AI models

We reach these providers through their commercial APIs, which do not train on customer data by default. We do not opt in to anything that would change that, we do not fine-tune models on your conversations, and we do not sell conversation data.

A person at Biznmotion, or at the business you contacted, may read a conversation, for example so the business can follow up with you, to fix something the assistant got wrong, to investigate a problem, or when required by law. Nobody at Biznmotion reads conversations as a matter of routine. When we read one to improve the assistant, that is a person reading the transcript and adjusting our own settings. It is not training an AI model. We mention it because people are reasonably surprised to learn a human may read what they typed.

How long we keep it

Written transcripts are kept for 24 months, so the business you contacted can find your enquiry later, and are deleted sooner if that business stops using Biznmotion. Records of your consent to this notice are kept for 4 years, because their whole purpose is proving what you were told and when.

We do not keep the audio of phone calls. While the call is in progress, the audio streams in real time to OpenAI's voice model, which listens in order to reply and to write the transcript. The audio itself is never stored, not by us and not by our telephony provider. The transcript is what remains.

Getting your data, or having it deleted

Email [email protected] and say what you want. We action requests within 30 days, we will not make you create an account to ask, and we will not treat you differently for asking.

One honest complication: the business you were chatting with decides what happens to its own customer records, and we act on its instructions. If a request needs their agreement we will tell you so rather than going quiet. Email us either way. Working out which company holds what is our job, not yours.

Who is responsible for what

The business whose website you are on decides why your information is collected and what happens to it. Biznmotion runs the assistant on their behalf and acts on their instructions. In data-protection terms they are the controller and we are the processor. How that business uses your information is governed by its own privacy policy.

We are responsible for our own systems and the commitments above. We are not responsible for, and cannot control, the independent data practices of the third-party providers listed above. Please avoid sharing sensitive personal, financial, or health information in the chat. The assistant does not need it, and it is not the right place for it. The assistant is not a HIPAA business associate service. Do not share health details, insurance ID numbers, claim numbers or confidential legal matters in it.

Local storage

We keep a small identifier in your browser’s local storage so your conversation can continue if you refresh or return to the page, and to remember that you agreed to this notice. You can clear it any time by clearing your browser storage for this site.

Previous versions of this notice

Past wording, no longer shown. If you accepted the notice before the current version, this is what you saw, word for word. Each acceptance record names the version it was given under.

chat-v4-2026-09-25, shown from September 25, 2026 until it was replaced by the current version, which names the business:

You're chatting with an AI assistant. This conversation is recorded and transcribed, and a third-party AI provider (Anthropic) processes your messages to generate replies. A person at Biznmotion, or at the business you are contacting, may read this conversation, for example to follow up with you, improve the assistant, investigate a problem, or when required by law. Biznmotion doesn't sell your conversation data or use it to train AI models.

chat-v3-2026-09-23, shown from September 23, 2026 until September 25, 2026:

You're chatting with an AI assistant. This conversation is recorded and transcribed, and third-party AI providers (OpenAI and Anthropic) process your messages to generate replies. Our team reviews conversations internally to improve the assistant. We don't sell your conversation data and we don't use it to train AI models.

chat-v2-2026-08-04, shown from August 4, 2026 until September 23, 2026:

You're chatting with an AI assistant. This conversation is recorded and transcribed, and third-party AI providers (OpenAI, Anthropic, Google) process your messages to generate replies. Our team reviews conversations internally to improve the assistant. We don't sell your conversation data and we don't use it to train AI models.

Questions

[email protected], or (888) 997-6457. See also our Privacy Policy and Cookies & Tracking.