What callers are told, what happens when the assistant can’t answer, who can read a conversation and for how long, how texting consent works, and how you leave. Each point says which of our policies it comes from.
Before the assistant says a word, every caller hears the same recorded notice, in every state:
“This call is recorded and transcribed, and you’re speaking with an AI assistant.”
On a website, the chat shows its notice before a conversation starts, and it opens with “You’re chatting with an AI assistant.” Decline it and no conversation is recorded.
From our Privacy Policy, sections 3 and 3a, and the AI disclosure.
We forward from your existing business number rather than taking it over, so the number your customers know never changes. Leaving means turning that forwarding off.
The forwarding number we set up for you is ours and may be released when the service ends.
From our Terms, sections 10 and 14.
Your conversations are not used to train AI models, ours or anyone else’s. We do not sell conversation data.
A person at Biznmotion, or at the business you contacted, may read a conversation, for example so the business can follow up with you, to find where the assistant answered badly and fix it, to investigate a problem, or when required by law. Nobody at Biznmotion reads conversations as a matter of routine.
From our Privacy Policy, sections 3b and 9.
It doesn’t guess. It’s told never to make up prices, policies, hours or availability it wasn’t given. It offers to have you follow up and takes a message, and the details are texted to you.
A caller who asks for a person is put through by the rule you pick: anyone who asks, existing customers and emergencies, emergencies only, or no one. New customers start on emergencies only. If you don’t pick up, it takes a message, or sends them to voicemail if you’d rather.
From the FAQ, and the rules the assistant is given on every call.
Texts go only to people who agreed to them in writing, or who called or texted the business first. The first text names the business and says how to opt out. Reply STOP to any message and nothing more goes to that number. Reply HELP for help.
Mobile numbers and opt-in data are never sold, rented or shared with third parties for their marketing.
From our SMS consent page, sections 1, 5 and 6.
Every booking, message and emergency is sent to you as soon as the call ends. A call where the assistant only answered a question waits for the day’s report, unless you ask to be texted for those too.
On plans that answer your calls, the end-of-day report comes by text and email (6 PM your time unless you pick another), and each call opens to its transcript. New Google reviews are in it too, and a new 4 or 5 star review is also texted to you (you can turn that off in settings). A day with no calls and no new reviews sends nothing.
From the FAQ and your report settings.
No system is perfectly secure, and we don’t claim ours is.
From our Privacy Policy, sections 6, 8 and 9.
No contract. Cancel any time by email; it takes effect at the end of the paid month, with no cancellation fee. Cancel within 14 days of your first payment and we refund it in full.
When you leave, we keep your business’s data for 90 days so you can ask for a copy, then delete it from our live systems.
From our Terms, sections 10 and 14.
The operating playbooks behind lines we answer today: what the assistant asks, what it books, and what reaches you.
We'll build a demo receptionist from your website and you can talk to it before you pay a dollar. No obligation, no tech setup on your side.
Type it or say it. We reply by email or text, usually within one business day.
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