Privacy Policy

Last updated: September 30, 2026

Biznmotion LLC (“we,” “our,” or “us”) respects your privacy. This Privacy Policy describes how we collect, use, and share information when you visit our website at biznmotion.com, use our AI voice receptionist or reputation management platform, or interact with our services including voice calls, SMS, and email communications.

1. Information We Collect

We may collect the following types of information:

Contact information you provide, such as your name, email address, phone number, and company name when you reach out to us or sign up for our services. When you ask us for a website quote, we also keep what you tell us on the form: your business name and industry, your current website and what is wrong with it, what the new site must do, the pages and materials you list, sites you like, your timeline, a budget range if you pick one, and your notes (typed, or a voice note turned into text).
Voice call data from our AI voice receptionist service: transcripts (calls are transcribed in real time; raw audio is not retained, see Section 3), caller-provided details (name, address, phone, callback time), and call metadata (timestamp, duration, routing decisions).
Customer data provided by our business clients, including end-customer names, phone numbers, and email addresses for the purpose of answering calls, sending review requests, and managing communications on behalf of our clients.
Review and feedback data including star ratings, written reviews, and responses submitted through our review management platform.
Public Google reviews of our business clients, collected through DataForSEO using the business's public Google place id, so they appear in that business's dashboard, reports and alerts. An alert about a new review can quote the reviewer's public name and a short part of the review. We do not sign in to anyone's Google account to do this.
Voice notes you record on one of our forms (asking for a demo, a call, a website quote, or asking us a question) or on a review page. Deepgram turns them into text so you can edit it; the audio is not stored.
Usage data collected automatically, including IP address, browser type, pages visited, and time spent on our site. When you submit a form, start a chat, book, or give consent, we record the full IP address, your browser's user agent and the time with that record, as evidence of who submitted it. It is deleted with the record.
Cookies and similar technologies to improve your browsing experience and analyze site traffic.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide our services
Operate our AI voice receptionist on behalf of our business clients (answering calls, capturing intake details, routing leads, delivering transcripts)
Send SMS and email review requests on behalf of our business clients to their customers
Show our business clients their public Google reviews
Help a customer who chooses to leave a review put it into words, before they post it on Google themselves
Provide dashboards and reporting to our clients
Improve our website and service offerings
Send relevant communications about our services (with your consent)
Analyze website usage to improve user experience
Comply with legal obligations

3. AI Voice Receptionist: Call Recording and Transcription

Our AI voice receptionist answers calls forwarded to phone numbers we operate for our business clients. Every call it answers is transcribed, and the transcript is stored. Important information about this practice:

Notification: Before the assistant speaks, every caller hears the same recorded notice: "This call is recorded and transcribed, and you're speaking with an AI assistant." The notice is the same for every caller in every state.
Storage: We do not keep call audio. While a call is in progress, the caller's voice is carried by Twilio and streamed in real time to OpenAI's voice model, which listens in order to reply and to write the transcript. Neither we nor Twilio store a recording of the call; only the text transcript is stored. Transcripts are deleted after 24 months, or sooner on request. See section 9.
Purpose: Transcripts are used to deliver call summaries to our business clients, to improve the voice agent's knowledge base, and to address escalations or disputes.
Human review: A person at Biznmotion may read a transcript of your conversation, for example to find where the assistant handled something badly and correct it, to investigate a problem, or when required by law. Reading to improve the assistant is service improvement, not model training. See section 3b.
Third parties: Calls are carried by Twilio and answered by OpenAI's real-time voice model, which also produces the transcript. Their respective privacy policies apply to data processed on their infrastructure.

3a. Website Chat Widget

Our websites, and the websites of business clients who install our chat widget, include an AI-powered chat assistant. Before a conversation begins, the widget presents a consent notice; declining it means no conversation is recorded. If you consent and chat, we collect the messages you send, any contact details you choose to share (such as your name, email address, or phone number), and technical metadata needed to operate the widget. Chat conversations are sent to Anthropic, whose Claude model writes the replies, are stored so the business can follow up with you, and may be read by a person at Biznmotion or at that business, as described in section 3b. Chat transcripts are treated as customer data under this policy and are retained and deleted on the same schedule as call data.

3b. Whether Your Conversation Trains AI Models

No. Your conversations are not used to train AI models, ours or anyone else's. People ask this often and the honest answer has two halves, because two different things get called “training”.

The AI providers we send your messages to do not train on them. We use OpenAI and Anthropic through their commercial APIs. Under those providers' current terms, content sent through the API is not used to train their models. This is a different arrangement from the consumer chatbot products those companies also sell.
We do not fine-tune models on your conversations either. If that ever changes, this page changes first, before any such training begins, not afterwards.
A person may read conversations. A person at Biznmotion, or at the business you contacted, may read a conversation, for example so the business can follow up with you, to find where the assistant answered badly and fix it, to investigate a problem, or when required by law. Nobody at Biznmotion reads conversations as a matter of routine. When that leads to a change, what gets changed is our written instructions to the assistant, not the model. We do not use your conversation to train the model. Calling that “training” would be inaccurate, but you are entitled to know a human may read what you wrote, so we say so plainly here and in section 3.

We do not sell conversation data.

3c. Who Is Responsible for Your Data (Business Clients and Their Customers)

Our assistant runs on other businesses' phone lines and websites. If you are a member of the public who called or messaged one of those businesses, the split of responsibility matters and is often not explained anywhere, so here it is.

The business you contacted is the controller of your conversation. It is their customer relationship, their decision to deploy an assistant, and their data.
Biznmotion is the processor. We handle that conversation on their behalf and under their instructions. We do not use it for our own marketing, we do not sell it, and we do not merge it into a wider dataset about you.
The business warrants that it is entitled to deploy us on the phone line or website where you met the assistant, and to have those conversations processed as described here.
Sub-processors are the service providers listed in section 6. We remain responsible to our business client for their handling of the data.
Deletion requests can come to us directly or through the business. Either route works. See section 11. If you ask us and the business is the controller, we action it and tell them; we do not bounce you back and forth.

For our own website and our own prospects, for example if you request a demo from us, we are the controller, and the rest of this policy applies to us directly.

4. SMS and Text Messaging

We send SMS text messages to the customers of our business clients on their behalf: missed-call text-backs, booking confirmations and reminders, and review requests. We also text people who ask us for a demo, and people who send us a question or ask for a website quote and choose a reply by text, only with their separate consent. Important information about our SMS practices:

Consent: SMS messages are only sent to individuals who have provided prior express written consent to receive messages from the applicable business, or who have initiated contact with the business themselves (for example, by calling or texting the business first). Consent is collected at the point of service by our business clients. Our consent practices and the exact disclosure language we require are documented at biznmotion.com/sms-consent.
Our own demo follow-ups: If you request a demo from us and tick the separate box for marketing texts, we may text you your demo link and up to three short follow-up questions about it. These are marketing messages from Biznmotion LLC. We send them only with that consent, only between 11am and 7pm your local time, and every one tells you to reply STOP to opt out. Without that consent we email instead.
No third-party marketing: Mobile phone numbers and text messaging originator opt-in data and consent are never sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message frequency: Customers typically receive 1-3 messages per service interaction (initial review request, follow-up reminder, and optional thank-you).
Opt-out: Recipients may opt out at any time by replying STOP to any message. Once opted out, they get one text confirming the opt-out, then no more messages are sent.
Help: Recipients may reply HELP for assistance or contact us at [email protected].
Message and data rates: Standard message and data rates may apply depending on your mobile carrier and plan.
TCPA compliance: We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations regarding text messaging.
Carrier information: SMS messages are sent via Twilio, a third-party communications platform. Twilio's privacy policy is available at twilio.com/legal/privacy.

5. Google Reviews and Calendars

We show our business clients their public Google reviews, and tell them about new ones by text and email unless they turn that off. We collect them through DataForSEO, a data provider, using the business's public Google place id. We do not sign in to anyone's Google account for this, we do not use the Google Business Profile API, and we do not post reviews or review replies on anyone's behalf. A customer who chooses to leave a review posts it on Google themselves.

Bookings made through our booking pages or the voice agent are held in our own booking system. Each booking comes with a calendar invite the customer can add to Google, Apple or Outlook. The front desk service does not connect to anyone's Google Calendar.

6. Information Sharing

We do not sell your personal information. For the front desk service and this website, we share information only with the service providers below, each for the job listed, and with the other recipients in this section:

Service providers who help us operate our business:
- OpenAI (the real-time voice model that answers phone calls and writes call transcripts, and the voice demo on this website)
- Anthropic (the Claude model that writes website chat replies and helps word text-message replies, build each business's assistant from its information, and help customers word a review)
- Deepgram (turns voice notes recorded on our forms and review pages into text; the audio is not stored)
- Twilio (phone calls, text messages and phone numbers)
- Mailgun (email delivery)
- Stripe (payment processing; card details are collected and stored by Stripe, not by us)
- Cloudflare (website delivery and security, bot checks on our forms, and storage for our encrypted database backups)
- DataForSEO (collects the public Google reviews of our business clients)
- Firecrawl (reads a business's public website so we can build its assistant and its demo)
- Google (Google Analytics 4 on this website, only if you allow analytics in the cookie banner)
Our database and application run on servers we rent and operate ourselves, not on a hosted database service.
Business clients who use our platform receive access to data related to their own customers and reviews only.
A business's backup contact, if the business turns on this optional setting: when an urgent request waits too long, we may text that person the caller's name, what they need and their callback number, so the request gets handled. We text a backup contact only after they have texted YES to our number themselves; until then the same alert goes to their email, if the business gave one. When a business has call details kept out of its alerts, the text leaves out what the caller needs.
Legal authorities when required by law or to protect our rights
Business transfers in connection with a merger, acquisition, or sale of assets

7. Platform and Social Media Integrations

Our TikTok, Pinterest and Google Calendar integrations, the marketplace orders of Pet Pic Portraits (a DBA of Biznmotion LLC), and any future service in which we manage social media accounts for others are covered on their own page: Platform and Social Media Privacy, at biznmotion.com/privacy/platforms/. It sets out what we access through each platform's API, how we use and store it, and how to disconnect and have it deleted. That page is part of this Privacy Policy, and sections 8 to 14 below apply to it as well.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL), secure database access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We keep each kind of information for a set period and then delete it.

What	How long	Why that long
Raw call audio	Not kept at all	The audio streams to OpenAI's voice model in real time while the call is in progress. We never write it to disk and no recording is made at Twilio. There is no recording to request, delete, or disclose.
Call and chat transcripts	24 months, then deleted. Sooner if the business stops using us (see the next row).	Long enough for the business you contacted to follow up and to resolve a dispute. No law requires us to keep them at all, and privacy law pushes toward keeping less, so we do not keep them longer.
Consent records	4 years, then deleted	Their purpose is proving what you were shown and agreed to. Four years matches the federal limitations period for claims under the Telephone Consumer Protection Act (28 U.S.C. § 1658), so the evidence outlasts the window in which it could be needed.
A business client's records: its customers' contact details, leads, bookings and transcripts	Kept while the business uses us, then 90 days after the service ends, then deleted	Time for the business to ask us for a copy before the records go. They belong to the business's relationship with its customers, not to us.
Demo requests we didn't build (stopped by a bot check, a daily limit, or a website we can't use)	90 days, then deleted. Requests marked as spam: 30 days. If we build your demo after all, the request is kept as long as the demo is.	Long enough to reach a real person whose request was stopped by mistake, and no longer.
Messages sent through our contact form, and website quote requests	24 months, then deleted	Long enough to answer you and show what was sent if it is ever questioned.
Encrypted backups	Nightly backups 14 days; monthly archives up to 4 years	Deleting from the live database does not instantly rewrite historical backups. A record you delete may persist in an encrypted archive until that archive expires, and is never restored into service.

Longer retention applies only where the law requires it, or where we have been notified of a legal claim for which the information is evidence.

10. Third-Party Links

Our website and messages may contain links to third-party sites, including Google review pages. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your data
Opt out of SMS or email communications at any time
Request a copy of your data in a portable format
Withdraw consent for data processing

To exercise these rights, email [email protected] or call (888) 997-6457. Tell us roughly when and where you spoke to the assistant, meaning the phone number you called from or the website you were on, and we will locate the conversation from that. You do not need an account with us.

If you spoke to an assistant on another business's phone line or website, that business is the controller of your conversation (see section 3c). You can ask either of us. If you ask us, we will action the deletion and notify them; we will not send you away to make the request again somewhere else.

We respond within 30 days. Deleting a conversation removes it from our live systems immediately; encrypted backups age out on the schedule in section 9 and are never restored into service.

12. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Material changes will be communicated to affected parties via email when applicable.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Biznmotion LLC
100 S Ashley Dr, Ste 600
Tampa, FL 33602
[email protected]
(888) 997-6457