Terms of Service

Last updated: October 1, 2026

These Terms of Service (“Terms”) govern your use of the Biznmotion LLC website at biznmotion.com and the services provided by Biznmotion LLC (“we,” “our,” or “us”), including AI voice call answering, missed-call text-back, website chat, booking, review requests, SMS messaging and email communications. If you buy a plan through our online checkout, you accept these Terms by ticking the box at checkout confirming that you agree to the Terms of Service and Privacy Policy, including that your plan renews monthly until you cancel. By otherwise accessing our website or using our services, you also agree to these Terms.

1. Services

Biznmotion LLC provides AI-powered communication services for local businesses. Our core services include:

  • AI Voice Receptionist: A 24/7 voice agent built from your business information that answers calls forwarded to a number we provide, captures the caller's details, can book appointments, and texts you a lead summary after every call.
  • Missed-Call Text-Back: When a call to your line goes unanswered, the caller gets a text from your business so the conversation can continue by text.
  • Website Chat Assistant: An AI chat assistant on your website that answers from your business information and emails you every serious enquiry with the full conversation.
  • Booking: Online booking with confirmations, calendar invites and reminders, and rescheduling by text reply.
  • Review Requests: Automatic review requests after each job by text or email. Requests are sent without regard to expected sentiment: every customer is asked to post a review on Google, whatever their rating. Any private feedback they leave also reaches you, and negative feedback is never suppressed or diverted.
  • Websites and Custom Work: Websites, strategy sessions, audits and custom AI or automation projects, each scoped and quoted separately.

Plans bought through our online checkout are governed by these Terms and the plan description shown at checkout. For custom work, the scope, deliverables and price are set out in a separate service agreement or statement of work between you and Biznmotion LLC.

2. AI Voice Receptionist Terms

By using our AI voice receptionist service, business clients agree to the following:

  • Call transcription: Every call the voice agent answers is transcribed in real time and the text transcript is kept; call audio is not. Before the agent speaks, every caller hears the same recorded notice: "This call is recorded and transcribed, and you're speaking with an AI assistant."
  • Knowledge base accuracy: The voice agent answers from a knowledge base built from the content you provide (your website, intake call, and any uploaded materials). You are responsible for the accuracy of the content the agent draws from.
  • No commitments on behalf of the client: The voice agent does not quote final pricing, commit to dispatch times, or make warranty representations. All such commitments are escalated to your team.
  • Call forwarding: You are responsible for the forwarding rule on your business phone line. We are not responsible for missed calls during periods when forwarding is disabled or misconfigured on your end.
  • Live transfer: You choose which callers the agent puts through to the number you give us: anyone who asks, existing customers and emergencies, emergencies only, or no one. The default is emergencies only. When a call is not put through, the agent takes the caller's details and texts them to you.
  • Telephony & voice provider: Calls are carried by Twilio and answered by OpenAI's real-time voice model, which also produces the transcript.

3. SMS and Text Messaging Terms

By using our services that send text messages (missed-call text-back, booking reminders and review requests), business clients agree to the following SMS terms:

  • Consent requirement: Clients must obtain prior express written consent from their customers before we send any SMS messages on their behalf. Clients are responsible for maintaining records of consent.
  • TCPA compliance: All SMS messaging conducted through our platform complies with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all applicable federal and state regulations.
  • Message content: SMS messages sent through our platform include missed-call text-backs, two-way AI-assisted conversation replies, appointment confirmations and reminders, review requests, service follow-ups, and related customer communications. Our messaging traffic is registered with carriers (A2P 10DLC and verified toll-free). Messages we send for business clients are service messages, and we do not send marketing blasts on their behalf. Biznmotion's own demo follow-up texts go only to people who have given separate marketing consent, and every one includes STOP instructions.
  • Opt-out: All SMS messages include opt-out instructions. Recipients may reply STOP at any time to stop receiving messages. Opt-out requests are processed immediately: the recipient gets one text confirming the opt-out, then no more messages.
  • AI disclosure: Before our voice agent speaks, every caller hears a recorded notice that the call is recorded and transcribed and that they are speaking with an AI assistant. Our website chat widget presents a consent notice before a conversation begins.
  • Help: Recipients may reply HELP to receive assistance information including contact details for support.
  • Message frequency: Customers typically receive 1-3 messages per service interaction.
  • Message and data rates: Standard message and data rates may apply to recipients depending on their mobile carrier and plan.
  • Carrier: SMS messages are transmitted via Twilio. Twilio acts as a sub-processor for message delivery.
  • Prohibited content: Clients may not use our SMS services to send messages containing illegal content, spam, phishing attempts, or content that violates carrier guidelines or the CTIA Messaging Principles.

4. Google Reviews and Calendars

We show your public Google reviews in your dashboard by collecting them through DataForSEO using your business's public Google place id. We do not ask for access to your Google account, do not use the Google Business Profile API, and do not post reviews or review replies for you. We can never post a review for a customer; customers post their own reviews on Google.

Bookings are held in our own booking system and each one comes with a calendar invite your customer can add to Google, Apple or Outlook. The front desk services do not connect to your Google Calendar.

5. Third-Party Platform Integrations

This section applies only to Biznmo, the internal platform Biznmotion LLC uses to publish content for the brands it manages. It is not part of the front desk services described in sections 1 to 4.

TikTok

Our platform integrates with TikTok for Developers APIs to provide content publishing services. By connecting your TikTok account to Biznmo, you acknowledge and agree that:

  • You authorize Biznmotion to publish video content to your TikTok account on your behalf
  • You are the owner or authorized administrator of the TikTok account being connected
  • All content published through our platform must comply with TikTok's Community Guidelines and Terms of Service
  • Biznmotion is not affiliated with, endorsed by, or sponsored by TikTok or ByteDance Ltd.
  • You may revoke Biznmotion's access to your TikTok account at any time through TikTok's app permissions settings or by contacting us
  • Biznmotion is not responsible for changes to TikTok's API, platform policies, or service availability that may affect our integration

Other Platforms

Biznmotion may integrate with additional third-party platforms including but not limited to Meta (Facebook/Instagram), Twitter/X, Etsy, and print-on-demand services (Printify, Printful). Each integration is subject to the respective platform's terms of service and our Privacy Policy describes how data from each platform is handled.

6. Use of Website

You agree to use our website only for lawful purposes. You may not:

  • Use the site in any way that violates applicable laws or regulations
  • Attempt to gain unauthorized access to any part of the site or its systems
  • Use automated tools to scrape, crawl, or extract data from the site without permission
  • Transmit any malicious code, viruses, or harmful content

7. Client Dashboard

Business clients receive access to a dashboard to see their conversations, leads, bookings, customers and review activity, and to manage settings such as the assistant's knowledge and voice minutes. Dashboard access is provided for the duration of the service agreement and is non-transferable.

8. Intellectual Property

All content on this website, including text, graphics, logos, design elements, and code, is the property of Biznmotion LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written consent.

9. Client Work & Deliverables

Ownership and licensing of work produced for clients will be defined in the applicable service agreement. Unless otherwise specified in a written agreement:

  • Biznmotion LLC retains ownership of proprietary tools, frameworks, platforms, and methodologies
  • Clients receive a license to use deliverables as specified in their service agreement
  • Voice agent knowledge bases and AI-generated content created for clients may be used in aggregated, anonymized form to improve our services
  • Biznmotion LLC may reference completed work in its portfolio unless confidentiality is agreed upon

10. Payment Terms

Plans. Our plans are monthly subscriptions sold through our online checkout at the price shown there. You pay for your first month at checkout, and that month starts the day your system goes live. After that, your plan renews monthly at the same price until you cancel. If you are not live within 90 days of checkout, monthly billing starts then. When you go live, we email you the date of your next payment.

Agreeing to renewal. At checkout you tick a box confirming that you agree to these Terms and our Privacy Policy, including that your plan renews monthly until you cancel.

Cancelling. You can cancel at any time from your dashboard (Settings, then Manage billing), by emailing [email protected], or by replying to any billing email. Cancellation takes effect at the end of the paid month, there is no cancellation fee, and you are not charged again after that. If you have not gone live yet, cancellation ends the setup period, and you are not charged again after that.

Voice minutes. The Everything + Voice plan includes 500 voice minutes each billing month. The plan's minutes start the day your system goes live, and they reset on your monthly billing date, the day your plan renews. Test calls you make while we set you up, before your system goes live, use a separate setup allowance of 60 minutes and never count toward the plan's minutes. Unused minutes do not carry over. Changing plans does not add minutes: the new plan's included minutes apply for the rest of that billing month. Changing plans does not move your billing date. After the included minutes are used, the voice agent continues to answer every call to your forwarded number. For the rest of that billing month, it takes a message instead of booking, and the caller is sent a missed-call text-back. Once the setup allowance is used, test calls are answered the same way until your system goes live. You are not billed for minutes used past the included amount, and you are never charged more than the plan price.

Failed subscription payments. If a subscription payment fails, your service stays on for 3 days after the failed payment. If the payment has not gone through by then, your service pauses until a payment succeeds. You can update your card at any time from your dashboard (Settings, then Manage billing).

Refunds. If you cancel a self-serve software subscription within 14 days of your first payment, we will refund that payment in full. Renewal payments and partial months are not prorated or refunded. Website builds and one-time setup or consulting fees are non-refundable once work has begun.

Custom work and phone numbers. Payment terms for custom work are set out in its own agreement. Late payments for custom work may result in suspension of services after a 7-day grace period. Phone numbers we provision for you remain the property of Biznmotion LLC and may be released when the service ends. Your own business number stays yours; we forward from it rather than taking it over.

11. Limitation of Liability

To the maximum extent permitted by law, Biznmotion LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. This includes, but is not limited to, damages arising from voice agent transcription errors, carrier filtering of SMS messages, delays in message delivery, changes to third-party provider availability, or AI-generated content. Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim in the preceding 12 months.

12. Disclaimer of Warranties

Our website and services are provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee that:

  • The AI voice agent will answer every call without error or interpretation issues
  • SMS messages will be delivered to all recipients (carrier filtering may apply)
  • AI-generated replies, call summaries or review wording will be error-free or suitable without client review
  • Our services will result in a specific number of reviews or rating improvement

13. Indemnification

You agree to indemnify and hold harmless Biznmotion LLC, its members, employees, and agents from any claims, damages, losses, or expenses arising from: your violation of these Terms, misuse of our services, failure to obtain proper consent from end customers before SMS messaging, content errors in the knowledge base you provide for your voice agent, or any content you direct us to publish on your behalf.

14. Termination

You can cancel at any time as set out in section 10; cancellation takes effect at the end of the paid month. We can end the service with 30 days' notice by email. When the service ends:

  • The services and your dashboard access end
  • Turn off the call forwarding on your business phone line
  • Phone numbers we provisioned for you may be released
  • Your business's data is kept for 90 days so you can ask us for a copy, then deleted from our live systems unless the law requires us to keep it. Encrypted backups age out on the schedule in our Privacy Policy.
  • Any outstanding balances remain due and payable

We reserve the right to terminate services immediately for violation of these Terms, non-payment, or misuse of our services.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of Hillsborough County, Florida.

16. Changes to These Terms

We may modify these Terms at any time. Changes will be effective upon posting to this page. Active clients will be notified of material changes via email. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

17. Contact Us

If you have questions about these Terms of Service, contact us at:

Biznmotion LLC
100 S Ashley Dr, Ste 600
Tampa, FL 33602
[email protected]
(888) 997-6457