The desk cannot catch every call
One person cannot check out a patient, turn over a room, and answer the phone at the same time. Calls slip through.
A dental answering service answers patient calls when your front desk is with someone else. New-patient calls, reschedules, and after-hours toothache calls get a real answer and a booked appointment instead of a full voicemail box.
Your front desk is checking someone out, on another line, or gone for the day. Meanwhile a new patient with insurance and a toothache is dialing. The office that answers books the chair.
One person cannot check out a patient, turn over a room, and answer the phone at the same time. Calls slip through.
A first-time caller who reaches voicemail rarely calls back. They book with the practice that picked up.
Evenings and weekends are when people finally sit down to find a dentist. A dead line loses them.
The agent answers in your practice name, books cleanings and consults, handles reschedules, and answers basic questions about hours, location, and which insurance plans you accept. When a caller says it is an emergency, it routes the call the way you want.
New-patient calls get captured with a name, a number and a preferred time. Reschedules and confirmations happen without tying up the desk. Emergencies get routed on your rules. The price is flat, with 500 voice minutes included. Extra minutes are never billed, so a busy Monday cannot cost more than a slow afternoon. Past those minutes, the agent still answers every call and takes a message. You keep control of what the agent can and cannot promise.
Included in the Everything + Voice plan. Month-to-month.
Included in the Everything + Voice plan at $597/mo, flat. Month-to-month. Cancel anytime. We work with businesses that answer their phones.
Type it or say it. We reply by email or text, usually within one business day.
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