Emergencies happen off-hours
The worst calls come at night and on weekends, when your front desk has already gone home.
A veterinary answering service answers calls when your clinic is slammed or closed. Worried pet owners reach a real answer, emergencies get triaged to the right path, and routine visits land on the schedule.
Emergencies do not keep clinic hours. When an owner thinks their dog swallowed something, they call whoever answers. A voicemail box sends a frightened client straight to the emergency hospital across town, and you lose the relationship.
The worst calls come at night and on weekends, when your front desk has already gone home.
A worried client wants to know if this is an emergency or if it can wait. Silence sends them elsewhere.
Refill requests, appointment questions, and reschedules pile up while your team is with patients.
The agent answers in your clinic name and follows the triage script you approve, separating a true emergency from a next-day visit. It books appointments, handles routine questions, and knows your hours and referral hospital.
Emergency calls get routed the way you decide, so a critical case reaches the right place fast. Routine appointments and refills get handled without tying up the desk. Callers outside your care get pointed the right direction cleanly. The price is flat, with 500 voice minutes included. Extra minutes are never billed, so a rough overnight cannot cost more than a quiet one. Past those minutes, the agent still answers every call and takes a message. It only says what you allow.
Included in the Everything + Voice plan. Month-to-month.
Included in the Everything + Voice plan at $597/mo, flat. Month-to-month. Cancel anytime. We work with businesses that answer their phones.
Type it or say it. We reply by email or text, usually within one business day.
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