AI voice agents for water and fire damage restoration.

Picks up the 2 AM callout, captures the cause of loss, prompts for the insurance carrier, and gets a truck on the way. Before the next contractor on Google answers.

Book a setup call Hear a restoration call · (888) 997‑6457
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Calls your agent already knows

Four restoration calls your front desk shouldn’t have to think about. And how your agent handles each one.

Emergency · After hours

“My basement is flooding right now.”

Captures address, source, water level, and walks through immediate safety steps while a tech is dispatched. SMS to on-call manager goes out before the caller hangs up.

Outcome: Truck rolled · Cause of loss logged · SMS sent
Books · Inspection

“I think we have mold in the bathroom.”

Captures rough location, recent water history, and books an in-home inspection in a 2‑hour window. Not an emergency, so it doesn’t wake your on-call.

Outcome: Inspection booked Wed 10-12 PM · Customer record created
Captures · Insurance

“Allstate said to call you about a claim.”

Notes the carrier and the property type and tags the lead for your insurance-billing workflow. Claim numbers and policy details are left for your team's callback. Won’t quote pricing on insurance jobs.

Outcome: Insurance job flagged · Routed to insurance queue
Filters · Wrong trade

“Do you handle roof leaks?”

If you do interior water mitigation but not roofing, books the mitigation and refers the roof repair to a partner you set up.

Outcome: Mitigation booked · Partner referred · Logged in CRM
Tuned for the trade

We script the qualifying questions your best dispatcher would ask on a storm callout.

No generic intake. Your agent asks the questions that get a truck on-site with the right equipment and the insurance trail already started.

The agent always asks

  1. What’s the source: water, fire, smoke, or mold? Decides which equipment package the tech rolls with.
  2. What’s the address & property type? Single-family, multi-family, or commercial each route differently.
  3. Is anyone in the home right now? Anyone with breathing concerns? Safety triage flag. Ventilation tech goes first.
  4. Is this an insurance claim? Carrier noted upfront; your team takes the claim number and policy details on the callback.
  5. How long ago did the damage happen? Time-on-property affects category of water damage and pricing.

And flags you when…

  1. Caller mentions sewage or black water. Health hazard. Immediate manager SMS.
  2. Address is outside your zones. Held for human callback, not auto-rejected.
  3. Caller mentions a competitor by name. SMS the owner to save the lead personally.
  4. Caller mentions “lawyer,” “insurance dispute,” “denied claim.” Immediate escalation to the owner.
  5. Repeat caller within 48 hours. Flags as a possible callback / unresolved job.
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Restoration FAQ

Questions restoration owners ask first.

Will it sound like a real person to an upset homeowner?
Yes. Natural pacing, brief acknowledgments, handles interruptions. We tune the tone for the trade. A midnight water-damage caller hears a calmer voice than a daytime inspection call.
Will it quote pricing on an insurance job?
No. The agent is scripted to never quote on insurance jobs. It flags the insurance job, schedules the inspection, and lets your adjuster relationship handle the rest.
Does it work with my insurance billing workflow?
It notes the carrier and tags the lead upfront. It does not collect claim numbers, policy numbers or adjuster details; your team takes those directly. Whatever your downstream system is (Xactimate prep, custom CRM, spreadsheet), we hand off clean data, not a transcribed mess.
What if the caller is panicked?
The agent slows down, asks one question at a time, and provides immediate guidance on shutting off water or evacuating if needed. We test these specific call types during onboarding.
Can I take over a call live?
Yes, once live transfer is switched on. It is off by default, and we turn it on for your line with the number you want calls sent to. Then a caller who asks for the owner is put through to your cell. When it is off, the agent takes the details and texts you the lead.
How much does it cost?
$597/month flat, with 500 voice minutes included. No setup fee. Extra minutes are off unless you turn them on, and then they are 25c a minute. See full pricing →

Pick up the next storm call.

Book a setup call and we’ll build your restoration agent on your line. No contract, cancel any month.

Book a setup call Hear a restoration call · (888) 997‑6457